Privacy Policy

Effective 06/01/2025

The DM’s ARK (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, including session transcription, AI campaign assistance, and document integrations.

1. Information We Collect

Account Information: Discord user ID, email (if provided), and authentication tokens via Auth0.

Campaign Data: Audio recordings (transient), session transcripts, uploaded or linked documents (e.g., from Google Drive), and other campaign-related metadata.

Usage Data: Feature usage patterns, IP address, device information, and logs related to app behavior.

2. How We Use Your Information

We use your information to:

Transcribe and analyze session audio

Enable AI-assisted search and recommendations

Manage campaigns, sessions, and documents

Provide support and monitor service performance

Send transactional emails (e.g., login alerts, password resets)

3. Third-Party Services

We use the following providers to support our platform:

Auth0 – Authentication

Discord API – Account linking and session association

Google API – Document access (if enabled)

OpenAI API – Generating AI responses

Qdrant and Redis – Vector search and memory caching

Koyeb and Supabase – Application and infrastructure hosting

These services may process limited user data as needed. We apply industry-standard security practices across all integrations.

4. Data Storage & Retention

Audio recordings: Stored for up to 3 days, then permanently deleted

Usage logs: Retained for 60 days

Transcripts, documents, and campaign data: Retained until deleted by the user

All data is stored in AWS’s US-East-1 region (United States).

5. Data Deletion & User Control

You may delete transcripts, documents, and campaigns at any time through the web interface. Deleting your account will permanently remove all associated data, except for logs retained for security or diagnostics. Email [email protected] to proceed with account deletion.

6. AI and Transcription Behavior

AI-generated responses are stored to support campaign memory and search functionality. These are only visible to you and are not reviewed or used to train AI models.

7. Your Rights

You have the right to:

Access, update, or delete your data

Disconnect third-party integrations (e.g., Google)

Request full deletion of your account and associated data. To make such a request, contact us at [email protected].

8. Children’s Privacy

The service is not intended for users under the age of 13. We do not knowingly collect or store data from children.

9. International Users

The DM’s ARK currently does not support users from regions with specific data regulations such as GDPR or CCPA. We operate exclusively in jurisdictions that do not require these compliance standards.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or in-app notifications.

The DM’s ARK is currently operated as a personal project. Upon incorporation, we will update this policy with the responsible legal entity and its contact details.

Email us at [email protected]